I've been working in IT for several years now and for the most part love it.
As a helpdesk agent, I got to work on the frontlines with the callers and generally got along well with them and with IT on the whole. It's an odd razor's edge to walk between the user community and the IT Infrastructure.
Anyway, after a while I was promoted to a Shift Supervisor on same helpdesk and I ran into some of the issues that only Helpdesk Supervisors see. I know that tickets I created were always concise and contained the extact right amount of information. Too much is overkill and no one knows what the ticket is really about, and too little is just plain useless.
Not long after getting that particular gig, I found the Chronicles of George. Needless to say I was in stitches for days reading over the tickets of the single worst helpdesk technician ever. Spellcheck? Why bother. Knowing how a computer worked? No way. Having a single clue about Technology in general? Over-rated.
So for all 2 of you who read this blog (*snicker*snicker*), I include a link to the ever popular, and always insightful, Chronicles of George.